Response & quoting

• First contact within 48 hours of your quote request — usually much sooner
• Written, itemised quotes only — no verbal “estimates” or back-of-envelope numbers
• Quotes valid for 30 days minimum — no high-pressure “sign today” tactics
• No cold-call follow-ups — installers respect your decision to compare

Site visits & surveys

• Accurate in-home surveys measuring every window, not rough estimates
• Clear pricing breakdown — you see product cost, labour, scaffolding, disposal separately
• No pressure to sign on the visit — all quotes take home for consideration
• Honest assessment — if your frames don’t need full replacement, they’ll tell you

Installation

• Arrive on agreed date with materials listed in your quote
• FENSA-compliant installation meeting UK building regulations
• Clean worksite — protective sheets on floors, debris removed daily
• Old windows disposed responsibly (recycled where possible, cost included)
• Making good included — basic interior plaster + exterior render repair

Post-install

• FENSA certificate issued within 10 working days — emailed to you directly
• 10-year insurance-backed warranty documentation provided — transferable if you sell your home
• Quality inspection with you on completion — concerns addressed before sign-off
• Responsive aftercare — any issue in the first 12 months addressed within 5 working days
• Price re-match promise — find a cheaper quote elsewhere for the same FENSA-registered spec within 48 hours and we’ll re-match you with an alternative installer

Payment terms

• Deposit capped at 25% of total — most installers request 10-20%
• Balance due on completion after you’ve inspected the work
• Card or bank transfer accepted — no cash-only demands
• VAT clearly shown on every invoice (0% on qualifying energy-saving upgrades)

If standards aren’t met

If an installer we matched you with fails to meet these standards, tell us. Email standards@findfitter.co.uk with your quote reference and the issue. We take complaints seriously — installers repeatedly falling short are removed from the network.

For install-quality issues, your primary route is the FENSA insurance-backed warranty that comes with every certified installation. The FENSA dispute resolution process is free and binding on their registered installers.